Frequently Asked Questions
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Frequently Asked Questions
FOR GENERAL QUESTIONS
We understand the importance of a smooth ordering process for multiple locations. To facilitate this, we have implemented a user account system that allows you to create and manage individual accounts for each of your store locations. Here's how it works:
Main Account Creation: When you sign up with us, you will have access to a main account that serves as the central hub for managing your multiple locations. From the main account page, you can easily add company users.
Creating Individual Store Operator Accounts: Using the main account, you can create individual accounts for each store operator. Simply provide their email address and assign them a unique login and password. This will activate their account and grant them access to our ordering system.Separate Login Credentials: Each store operator will receive their own login credentials, allowing them to log into the system with their designated email and password. This ensures privacy and security for each user.
Order Linking: All orders placed by the store operators using their individual accounts will be linked to the main account holder. This allows for centralized tracking and management of all orders across multiple locations. You can easily monitor the status of each order and ensure efficient fulfillment.
Simultaneous Ordering: With individual store operator accounts, each location can place orders simultaneously without any conflicts or delays. This streamlines the ordering process and allows for efficient management of inventory and delivery.By utilizing our user account system, you can empower your store operators to place orders directly from their respective locations, while maintaining control and oversight from the main account.
This promotes a smoother and more efficient ordering experience for multiple locations, ensuring timely delivery and effective inventory management.
Yes, all our products are packaged in retail-ready packaging. We understand the importance of presenting your merchandise in an appealing and professional manner. Our products come in attractive boxes with hanging capabilities, making it convenient for you to display them in your store. The retail packaging is designed to enhance the visual appeal of the products and create a positive impression for your customers. We believe that a well-presented product not only adds value to your store but also contributes to a satisfying shopping experience.
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly or contact your sales rep and we’ll take you through the process.
Yes, we take pride in the quality of our products and stand behind their performance. We offer a full coverage warranty on all our products to ensure your satisfaction. If you encounter any defects or issues with your purchase, simply reach out to our customer support team, and we will gladly assist you. We believe in the reliability and durability of our products and are committed to ensuring that you have a positive experience.
We accept various payment methods, including credit cards, PayPal, and bank transfers.
To provide your sales tax exemption certificate for verification, our team will reach out to you directly. In the meantime, you can still proceed with creating an account and placing your first order. Once you have submitted your first order, our team will contact you to request the necessary documentation, such as your reseller certificate. We understand the importance of timely processing and will ensure that your tax exemption status is properly updated in our system. If you have any questions or need further assistance, please feel free to contact our customer support team.
The provision of a sales tax exemption certificate is required to validate your eligibility for sales tax exemption on your purchases. It serves as proof that your business qualifies for exemption from paying sales tax on certain transactions. By providing this certificate, you ensure that you are not charged sales tax on applicable purchases, saving your business unnecessary expenses.
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Frequently Asked Questions
FOR SHIPPING &
We ship nationwide within the USA to verified business clients.
The estimated delivery time for your order depends on various factors, including the shipping method selected and your location. As we ship from New York, orders within the continental USA typically arrive within 3-5 business days. However, please note that delivery times may vary due to unforeseen circumstances or peak shipping periods. Once your order is shipped, we will provide you with a tracking number, allowing you to monitor its progress and get a more accurate estimate of the delivery date.
Yes, we offer expedited shipping options for customers who require faster delivery. During the checkout process, you will have the opportunity to select expedited shipping methods, such as overnight or 2-day delivery. Ground Shipping is Free for orders above $300.
We primarily use UPS (United Parcel Service) as our shipping carrier for most of our orders. UPS is known for its reliable service and comprehensive nationwide coverage.
You can contact our customer support team for any shipping-related issues or inquiries by sending an email to firstname.lastname@example.org or reaching out to your dedicated sales representative. They will be happy to assist you and provide any necessary information regarding your shipments.
Once your order is processed and shipped, you will receive an SMS alert or an email notification, depending on the contact information we have on file. This notification will include the tracking information and instructions on how to track your package online.
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