At Entro Wholesale, we stand behind the quality of our products. Please read this policy carefully before ordering. It applies to all wholesale orders placed directly through our website.

Entro Wholesale does not provide monetary refunds of any kind — no returns of funds to a credit card, debit card, PayPal, or any original payment method. Every approved return is resolved as either a product exchange or store credit applied toward future orders. This is the case regardless of the reason for return. The only situation in which we absorb costs is when a defect, damage, or error is our fault, and even then the resolution is an exchange or store credit — not a refund.

All approved returns are settled through an exchange or store credit toward a future purchase. Store credit does not expire and can be applied to any subsequent order. No order, under any circumstance, results in money returned to the customer.

Returns and exchanges must be requested within 30 days of the purchase date. Items must be unused, in original packaging, and in the same condition as received.

Return shipping is the customer's responsibility to arrange and pay for. The only exception is a return caused by our error — a defective, damaged, or incorrect item — in which case Entro Wholesale covers the shipping. Covering shipping in these cases does not entitle the customer to a refund; the resolution remains an exchange or store credit.

If you receive a defective, damaged, or incorrect item, notify us immediately. We may request photos or details to assess it. Once confirmed, we provide an exchange or store credit and cover any applicable shipping at no charge to you.

If you wish to return an item due to personal preference or because a style has become outdated, you may do so within 30 days of purchase. The customer arranges and pays all return shipping, and the resolution is an exchange or store credit only.

To initiate a return or exchange, contact our customer support team with your order details and reason for return. We will issue a return authorization and instructions. Items sent back without prior authorization may not be accepted.

Certain items are not eligible for return or exchange, including clearance or sale items, customized or personalized products, and any items not in their original condition.

Our team is here to help with any questions about your return. For products purchased through authorized retailers rather than directly from us, please refer to that retailer's return policy.

Contact: hello@entrowholesale.com · (848) 283-6876