Return Policy: At Entro Wholesale, we strive to ensure your complete satisfaction with our products. If you encounter any issues with your order, please review our return policy below:

1. Returns and Exchanges: We accept returns and exchanges within 30 days of the purchase date. To be eligible for a return or exchange, the item must be unused, in its original packaging, and in the same condition as when you received it.

2. Return Process: To initiate a return or exchange, please contact our customer support team with your order details and reason for return. We will provide you with a return authorization and further instructions. Please note that return shipping costs are the responsibility of the customer unless the return is due to our error.

3. Refunds: Once we receive and inspect the returned item, we will notify you of the status of your refund. If approved, the refund will be processed to your original method of payment within a reasonable timeframe.

4. Defective or Damaged Items: If you receive a defective or damaged item, please notify us immediately. We may request photos or additional information to assess the issue. In such cases, we will arrange for a replacement or refund, including any applicable shipping costs.

5. Non-Returnable Items: Certain items are not eligible for return or exchange, including clearance or sale items, customized or personalized products, and items that are not in their original condition.

6. Customer Support: Our dedicated customer support team is available to assist you with any questions or concerns regarding your return. We are committed to resolving any issues promptly and ensuring your satisfaction.

Please note that this return policy applies to wholesale orders placed directly through our website. For returns or exchanges of products purchased from authorized retailers, please refer to their respective return policies.

If you have any further questions or need assistance with a return, please don't hesitate to contact our customer support team.