Warranty & Damage Claims
Clear coverage. No runaround.
We stand behind what we ship. If a product arrives defective or damaged, we make it right — with a replacement, exchange, or account credit. Here's exactly how it works.
$50 off your first order — New wholesale accounts get the credit applied to their first purchase.
What's covered, and what isn't.
How to file a claim.
Document the issue
Take clear photos or video showing the defect or damage. Include the product, the packaging, and any shipping labels if visible.
Contact us within 30 days
Email hello@entrowholesale.com or call (848) 283-6876 within 30 days of delivery. Include your order number and the proof from Step 1.
We review and respond
Our team verifies the claim. If the defect is on our end, we approve a resolution — typically within one business day.
Replacement, exchange, or credit
You choose: a replacement of the same product, an exchange for something else, or an account credit. No cash refunds are issued.
Who pays for what.
Defect or damage on our end
We cover the shipping. If a product arrived defective or was damaged in transit, you won't pay to send it back.
Everything else
We do not accept returns for overstock, over-ordering, or wrong-model purchases. Customers are responsible for purchasing quantities appropriate for their business needs.
Wholesale pricing & policies
See everything in one place: shipping, account setup, tax exemption, and wholesale policies.
Straight answers.
Is there a return policy?
No. We do not accept returns for change of mind, over-ordering, or wrong-model purchases. Our warranty covers defects and shipping damage only.
How long do I have to file a claim?
30 days from delivery.
What proof do I need?
Photos or video clearly showing the defect or damage. Include the product and packaging.
What's the resolution — replacement, exchange, or refund?
Replacement, exchange, or account credit. We do not issue cash or dollar refunds.
Who pays return shipping on a defective item?
We do, if the defect is our fault.
Where do I file a claim?
Email hello@entrowholesale.com or call (848) 283-6876 during business hours (Monday–Friday, 9AM–6PM ET).